Refunds

Draft. Written in plain language to match what Kiln actually does, and not yet reviewed by a lawyer. Items in [brackets] are still to be filled in.

If Kiln isn't right for you

If a Kiln plugin doesn't work on your Mac or doesn't do what you hoped, ask for a refund within [30] days of buying it and we'll refund you in full. No forms, no interrogation: just contact us or reply to your receipt with your order number.

How it works

• Refunds go back to the original payment method through [STORE], usually within a few business days.
• That purchase's licence ends, along with any gift it came with (the launch bonus or the Everything spin). If it was a referral, the referrer's gifts from it are cancelled too.
• If you bought Everything and only one plugin is the problem, we'll help you fix it first, and refund if we can't.

Before you buy

Every plugin works fully for a 14-day free trial (and one 7-day extension from your account), so you can try it in your own sessions first. After the trial, unlicensed plugins still open with your settings, but pass audio through until you buy.